MAIL TEMPLATES
To modify mail templates go to 'Configuration' > 'Mailbox' > 'Templates'
Here you will find all mail templates.
In this article, you will find an overview of the mail templates and the actions linked to these mail templates.
BOOKING STATUS ‘CONFIRMED’
Confirm the booking:
A pop-up will appear. In the right column of this screen you will find the confirmation e-mails:
You will find the mail templates linked to these actions in the configuration:
|
NAME TEMPLATE |
ACTION |
|
confirmation |
Confirm a booking |
BOOKING STATUS ‘PENDING’
Confirm the booking:
The same pop-up will appear. In the left column of this screen you will find the e-mails linked to the status 'pending':
You will find the mail templates linked to these actions in the configuration:
|
NAME TEMPLATE |
ACTION |
|
offer_open |
Mail accompanying the offer |
|
confirmation_request |
Ask the guest to transfer credit card details |
|
confirmation_request_advance |
Ask the guest to pay an advance |
|
confirmation_request_invalid_creditcard |
Resend the link to transfer credit card details |
REMARK: A connection to a payment provider (Stripe or Syspay) is obligatory in order to use the option to retrieve credit card details. More info on these payment providers available on our support page. How to set up a payment provider you will find here.
BOOKING STATUS ‘CANCELLED’
Cancel the booking:
A pop-up will appear. Each option triggers the cancellation of the booking, only the content of the e-mails varies.
You will find the mail templates linked to these actions in the configuration:
|
NAME TEMPLATE |
ACTION |
|
booking_cancel_by_house |
Cancellation by the hotel |
|
booking_cancel_no_show |
Cancellation due to a no show |
|
booking_cancel_charge_first_night |
Cancellation by the guest |
| booking_cancel_invalid_creditcard |
Cancellation due to an invalid cc |
Signature of your e-mails:
|
NAME TEMPLATE |
ACTION |
|
signature |
In this template, you can change your e-mail signature. This template can be nested in other mail templates by using the keyword %signature%. |
Send documents:
|
NAME TEMPLATE |
ACTION |
|
offer_open |
Mail accompanying the offer |
|
Invoice |
Mail accompanying the invoice |
TIP: Find out which keywords you can use here
Comments
0 comments
Please sign in to leave a comment.