How to add a comment to a booking/contact

ADD A COMMENT TO A BOOKING:

There are 4 ways to link a comment to a booking as shown in the pictures.

1. Via the booking form

Click on the 'comment' button in the booking form to enter a note linked to the booking. 

2. Via the booking details (2 options)

Or go to the booking details and click the 'comment' button or 'add comment' in the CRM part of the booking details.

3. Via the quick links

Go on the booking and press the space-bar -> Click on the comment-sign

(see tutorial quick links)

All 4 options will lead to the same screen:

1. Enter your comment
2. Choose a room (if there are multiple rooms booked in one reservation)
3. Choose who needs to see the comment:

• internal: for internal use only (for example, order taxi upon arrival)
• external: information received from OTA's
• housekeeping: a comment that needs to appear in the housekeeping report or Housekeeping App (for example, baby bed)
• administration: for internal use only (for example, order number or specific information needs to be sent to a company)
• channel: comments imported from booking sites

ADD A COMMENT TO A CONTACT:

If you want to enter a comment linked to a contact, you need to enter it via the contact form. This note will appear every time the contact books a room in the hotel. You can enter a contact note immediately when you add the contact or you can enter it afterward (edit contact).

Both comments will appear in the markup balloon in the room rack:

The info sign shows the contact note, the balloon sign shows the booking note.