How to invoice a no show

NO SHOW

If you have guests who didn't show up at the hotel you can handle this as a no-show.

There are 2 ways to handle this in Lobbi:

• In the booking form
• As a separate invoice

IN THE BOOKING FORM 

1. Cancel the room/whole booking

or: 

2. Add a no show supplement with the amount of the total stay (this is at a 0% VAT rate) 

3. Register the payment

4. Create an invoice

Note: Check the 'unallocated canceled allocation(s)'

SEPARATE INVOICE:

1. Cancel the room / whole booking

2. Go to administration > invoices & receipts > invoices

3. Create an invoice

3. Search for the contact

4. Create the invoice

5. Save

6. Register a payment

7. Generate the invoice