Error stripe

Stripe error in Lobbi with payment: 

A. You can check the issue in Mancloud 

 Go to administration -> payments -> issues -> search for your payment

B. You can check the issue in the stripe dashboard: there is a direct link from the payments in your booking 

Stripe payment/reservation link 

A. Guest doesn't get a 'success' or an error:

• The card isn't supported by Stripe
• Or card is invalid

B. Guest get the following Error: 

What shall you do?

1. This means that the card is

• not invalid or
• doesn't have enough credit or
• card is expired

2. If this is not working either with your own card: ask Mancloud to restart the secure server

3. Try again, you have to have this green confirmation: